iointegration: Support

ioi support

we're always here for you

SUPPORT PROGRAMS

IOI offers a suite of support programs that offer varying levels of access and interaction with our support staff, comprised of skilled System Engineers and other technical specialists.

We are available to address your needs, whether it's a critical situation or a routine request.

	PLATINUM	GOLD	SILVER
TECHNICAL SUPPORT
Phone Support	24 Hour Coverage	Extended 12/5	Standard 8/5
After-Hours Emergency Support	24 Hour Coverage	24 Hour Coverage	24 Hour Coverage
REMOTE SUPPORT
Remote Technical Support	24 Hour Coverage	Extended 12/5	Standard 8/5
Remote Monitoring Support	24 Hour Coverage	Extended 12/5	Not Available
ONLINE HELPDESK
Access to Online Helpdesk	Yes	Yes	Yes
Automatic Ticket Escalation	High	Medium	Not Available
SITE VISITS
Included in Program	Monthly	Quarterly	Semi-Anually

Training

IOI provides extensive training to our customers, working with both creative and admin groups to ensure they fully utilize the features of the technologies we sell and deploy.

contact support

phone: 408.996.3420
IO Online: login
Questions about your IOI Support Contract? Contact Cindy Edelson at 408.996.3420

what is io online?

IO Online is our Online Helpdesk, which is our unique customer facing technical support portal.

With IO Online, our customers can easily access IO Support 24/7/365.

Once our customers are securely logged in, they can:

Open a new support ticket.
Search open tickets and their company's tickets.
Monitor and update active tickets, tickets awaiting feature requests and tickets awaiting bug fix.
View their software / hardware / IOI contracts, serial numbers, etc.
Change and update company contact information.

Unprecedented access to support. Available to every IOI customer.

From implementation to day-to-day support, IOI has shown itself to be an extremely competent integrator.

Jason Eaton
Bernstein-Rein Advertising